Visitor Guide and Telecommunication Team

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We aim to have volunteers throughout the Museum to talk to visitors. We believe this gives the Museum a friendly face and is the best way of providing accessible information for individual visitors. It is a >very important role in the Museum.

Key elements of the role

>Interact with visitors

>Welcome visitors to each area

>Present, instruct and inform visitors and the general public about the museum and collection

>Invigilate and secure the collection

>Provide guided tours around the museum

>Keep the museum clean and tidy

>Maintain Health and Safety

>Provide an excellent visitor experience

 Commitment

At Milton Keynes Museum we understand that people only have a limited amount of free time. Therefore any commitment, you can make will be gratefully received.

Room Guides are needed from Wednesday to Sunday when the museum is open from April to October and weekends November to March usually 10.30am-4.30pm. The museum is also open seven days a week during school half-terms and on bank holidays. However there may be other times requested to come in for guided tours.

 What we are looking for

>An interest in the museum and its ongoing story

>Common sense

>Attention to detail

>Excellent communication skills and confidence in talking with visitors

>Commitment to excellent customer service

Training and induction

>Full induction to the site and history

>Shadowing other volunteers

>Full notes on the exhibits within each room to help with your knowledge

>Ongoing training will be provided as and when necessary

 Benefits of becoming a volunteer

>10% off purchases in the shop and selected items in the tearooms

>When on duty a free tea/coffee in the tearooms

>Free entry to the museum for you and immediate family

>Free entry to Heritage MK sites

>Joining a fantastic team of people all looking towards the future

>A great opportunity to make new friends

>Gaining new skills and developing old ones

For more information about this role and to apply please, email volunteer@mkmuseum.org.uk or ring the museum on 01908 316 222 and talk to us about volunteering.